Orders and Accounts

Opening an Account

How do I open an account?

Start the process by getting touch in one of the following ways:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

• Submit an order form here.

Placing an order

How can I place an order?

You can place an order any either of the following ways:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

• Submit an order form here.

Have you received my email order?

Once you have submitted an order form or emailed your order to us and we have processed it, we will reply via email to you to let you know it has been received and when you will be expecting to receive the order.

What’s my order cut off time?

The cut off time for any customers that are serviced from one of our depots (Heathfield, Ilfracombe, Avonmouth and Wimborne) is 4pm the day before their delivery. The cut off time for any customers directly serviced from Cornwall Distribution Centre is 10pm the day before delivery but we do ask where possible if orders can be placed preferably before 5pm. Any Isles of Scilly customers need to place their order by 10pm on a Monday.

Delivery

Where do you deliver?

We predominantly deliver anywhere in the South West from the Isles of Scilly to Cheltenham and Poole. For further information if we deliver to your area please contact us:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

What are my delivery days?

Your delivery day will depend on where you are located. Please contact us for your specified delivery days:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

I’ve placed my order for delivery today but it still hasn’t arrived?

Deliveries are made anytime between 7am – 5pm, Monday to Friday. Please contact us if you require further information:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

I have had incorrect items delivered.

Please contact the Telesales office who will assist in resolving the error:

• Call us on 0345 241 1122.

• Email sales@staustellbrewery.co.uk.

Do you take away empty casks / kegs?

If you have purchased the beer from us then when you next speak/email the Telesales office let them know that you have empties to collect and they will process a ‘Collect Empties’ ticket so the draymen are aware that there are cask/kegs to be collected.

Billing

How can I get hold of statements, proof of deliveries, credit notes or invoices?

Please email salesaccounts@staustellbrewery.co.uk to request copies of statements, invoices, credit notes and delivery notes. Alternatively, customers can also phone in on the main number 0345 241 1122 and select option 4 to speak to accounts.

Telephone
0345 241 1122
Email
sales@staustellbrewery.co.uk
Office Hours

Monday to Friday:
7.30am - 5pm