We’re pleased to report that we’re in a position to pick up any keg beers bought in December that are dated best before the end of February or earlier.
Please note, we cannot pick up March dated beers, or better, at this stage. We will deal with stock issues on March dated beer, once we have a full understanding of restart plans and any government restrictions.
We’re keen to keep our customers fully informed throughout this national lockdown and we will keep you posted with news on our beers, brands and promotions, as we all start to plan our recovery and navigate our way out of lockdown. We’ll be sending you a fortnightly news update which we hope you’ll find useful.
Please click HERE to download your return form and return this to us by this Friday (8th January), so that we can arrange collection and credit.
We will not be using the portal system this time around, which we hope will speed things up and reduce the amount of administration time.
Please be clear and work with us, we can only collect based on the following criteria
PICK UP ST AUSTELL/BATH ALES CASK - Unbroached only.
PICK UP ST AUSTELL/BATH ALES KEG - Unbroached only (only dated before end February or earlier).
MARCH DATED KEG BEERS
We will not be picking these up. However, if the lockdown / tiered system prevents outlets from trading in March, we will review the situation and arrange for any keg stock dated March to be dealt with nearer to the time.
Providing we have the full information (eg. account number and name, size of cask / keg, best before date) we will arrange for pick up on the week commencing 11th January. Credit will be with you within 7 days. Please use the spreadsheet linked above.
We cannot offer credit for these, but we will pick up and destroy them for you if required. Please let our telesales team know or indicate when you email the stock return email address: email@example.com
COLLECTING OF STOCK
We are planning to commence the picking up of stock from Monday 11th January and we will notify you of our intended collection date. If you are not on site, please leave the stock for collection on the agreed date please.
TECHNICAL SERVICE HELP
Please click HERE to download some closedown tips and helpful hints for lockdown.
CLOSING DATE FOR CREDIT AND COLLECTION
All information for credit/collection will need to be with us by midday on Friday 8th January 2021.
If you have any concerns or questions, please call telesales on 0345 2411122 and we will be happy to help. Telesales office hours are 9am - 4pm, Monday to Friday
For payments or to discuss any outstanding debt, please contact Credit Control between 9am and 4pm, Monday to Friday on 0345 241 1122 (Press option 4 - accounts). Alternatively, you can email Credit Control at firstname.lastname@example.org
We’re always keen to help wherever we can. If you have any queries or require clarification on any of the above, please call us on the telesales number above.
As always thank you as always for your continued support, and please stay safe.