Coronavirus Update 

Dear friends of St Austell Family Group,

We hope you and your families are keeping safe. There’s no disputing what an uncertain and difficult time this is for everyone as the World around us continues to change daily.

Update: 3rd June


You can now pre-register on the British Beer & Pub Association’s (BBPA) new platform - You’ll be able to record the destruction of the beer in your cellars on the cross-industry platform. Once confirmed, we will refund you all the excise duty we receive back on your behalf (as well the full credit against casks and kegs that were unopened).

If you have spoilt beer and cider in your cellar that you want to claim back against you should start using the site as soon as possible so you can free up the space in advance of when we start delivering. The platform can be accessed via mobile, tablet or computer. You’ll be asked to create a profile, and once your profile has been created you can follow guidance and instructions on the platform to seek permission from the brand owner to destroy the beer and cider in an environmentally friendly manner.

1. How to get credit against draught stock in your cellar:

The majority of the industry has ‘come together’ through the British Beer & Pub Association (BBPA) to create one platform (an online website) where all out of date draught beer (and some cider) needs to be logged - before being destroyed by you on site.

What you need to claim:

  • Keg details (brand, size, Keg code, best before date). There are tool tips throughout the claims form to help you.
  • Delivery details
  • Photos of the keg
  • Number of taps at your location for the keg

Once you have inputted all the detail you will then submit your request for destruction and credit. You will be notified by email, informing you of whether your request has been approved. Please note that ONLY once your request has been approved are you then able to destroy that beer on site.

The outlier to the majority is Diageo, they have decided to create their own platform and therefore all Diageo draught products (Guinness, Hop House 13 etc) will need to be logged through their own website. We will provide details of this site as soon as we have it. There will be no uplifts or credits given for any packaged products (beer/wine/sprits/softs/cider).

You can read the full press release about the new BBPA platform here

2.1. Seek approval from your local water board

You need to get permission from your local water company before you destroy the beer e.g. South West Water / Wessex Water. When you’re contacting them to get approval, it’s important to confirm how much beer you have that needs destroying.

Depending on where you are in the country, they may issue you with a specific date on which to destroy the beer. There will be very few instances where the water company will decline your request (as this tends to be where there are very small water treatment plants in very rural areas).

By way of reassurance, we have been able to gain agreement for the destruction of beer in 90% of our own pub estate.

We will only collect full containers for credit where permission to destroy beer on site has not been granted. We will need written confirmation of this from the water company.

For the safety and wellbeing of our own employees we are obligated to minimise the volume of full kegs to be collected. If you are refused destruction on site, and have the written confirmation of this, then please call our telesales team on 0345 2411122 (between the hours of 9am-4pm, Monday - Friday) and we will discuss the collection process with you.

2.2. Local Water Contact Details

You may find the following contact details helpful in obtaining permission from your local water company:

South West Water –

Wessex Water -

Seven Trent -

Bournemouth Water -

3. Read about how to destroy beer safely

Read this document from the BBPA about the destruction of beer on site. Carefully read and familiarise yourself with the process in advance of the site going live.



Firstly, a huge thank you to all of our customers who have settled their accounts ready to start trading again with a zero balance. It is much appreciated and very helpful.


For those of you who still have an outstanding balance on your trading account we are keen to help where we can. Our aim is to work with you to find a mutually acceptable solution for when outlets are ready to reopen.


Please contact Tracey Taylor on 07855 515638 and she will be happy to discuss re-payment options and plans prior to your first order.


We’re open and taking orders.

We are expecting a huge demand for deliveries w/c 29th June. We would appreciate - and encourage - you to place your main orders as early as possible.

We plan to start opening our depots on a Saturday for collections from Saturday 4th July. The depots will be staffed from 8.00am until midday.

Our answerphone service remains in operation. A next day service isn’t guaranteed. Like all businesses we are unsure of the demand - and space - on our vehicles after being closed for four months.

When all businesses reopen there will be lots of uncertainty about trading levels, and everything that comes with that including staffing. St Austell Brewery is no exception. Our intention is to support our customers wherever we can and we hope that you can help us too - especially in the early weeks of restarting. Please give us as much notice as you can when you’re ordering. This will be much appreciated and help us to plan the best delivery service across the South West and beyond.


Phone: 0345 2411122 (between the hours of 9am-4pm, Monday - Friday).

From w/c June 15th, this changes to: 07.30am – 5.00pm - Monday to Friday.

We plan to start delivering orders from w/c Monday 22nd June.


As you’d expect, the industry is experiencing unprecedented demand on the certain consumables as a result of the pandemic. Both cost and availability fluctuate daily, however these are the suppliers we are having the best result with. We hope it helps.

As you’d expect, the industry is experiencing unprecedented demand on the certain consumables as a result of the pandemic. Both cost and availability fluctuate daily, however these are the suppliers we are having the best result with. We hope it helps.

Screens and other Covid-19 compliance for kitchen and FOH
Space Catering, Neil Mantle

Chemicals and some PPE
Holchem, Joanne Pope

General PPE, signs and sanitisers
Carters Packaging, Barny

Signage and other Covid-19 compliance
Cornwall Signs, Ian Jenkin

Cleaning Chems, PPE &  Signage
Abbotts, Steve Abbott

Polycarbonate glasses
Festival Glass 01422 382296


0345 241 1122
Office Hours

Monday to Thursday: 7.30am-10pm

Friday: 7.30am-5pm