Head Housekeeper


£10.50 - £11.50 per hour

Job Type

full time


Mousehole, Ship Inn

Closing date

Thursday 18th August 2022

Job Description

The Ship Inn bustles with life in the summer, transforming to a romantic and cosy snug in the winter. Oozing character and charm, this traditional seaside inn occupies an enviable position right on the water’s edge, overlooking Mousehole’s famous harbour.

You’ll be working in one of West Cornwall’s most beautiful destinations, with a wealth of golden beaches, dramatic coastal walks, and popular attractions on the doorstep.

We’re looking for a Head Housekeeper to lead our close-knit team. You’ll ensure our rooms are always looking their best, setting high standards with an enthusiasm for delivering experiences that delight.

About you:

  • Taking the helm of a close-knit team, you’ll ensure everyone works together smoothly and efficiently.
  • You set high standards for the appearance of our rooms, making every first impression count for experiences that delight our guests from the get-go.
  • You’re a natural leader, communicating with your team and delegating to hit your targets.
  • Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
  • You have a keen eye for detail and know cleaning and hygiene standards like the back of your hand.
  • Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
  • Team members see you as an inspiring role model and know they can depend on you for support and development.
  • You’ll form close ties with the Management Team and take pride in carrying out your work, setting a glowing example for others.
  • Peak season can get pretty busy, but you thrive when working under pressure.
  • Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative. 

What we offer in return:

  • 30% off food and drink in our pubs.
  • 50% off overnight stays in our pubs.
  • A free two-night stay in our pubs every year.
  • Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
  • Cycle to work scheme on select roles.
  • Learning and development opportunities.
  • Career progression.
  • Free food on shift.
  • Family-friendly policies.
  • Flexible working.
  • Paid time off to volunteer for charity. 

Additional info: 

St Austell Family Group is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. 

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.  

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